Refund and Returns Policy

Returns and Refund Policy for ActiveSphere Sports LLC

We want you to be satisfied with your purchase. If you’re not happy with your product, our return and refund policy outlines the steps you need to follow.

1. Return Eligibility

• Return Window: You can return items within 30 days of receiving your order.
• Condition of Items: Products must be unused, in original condition, and with all packaging intact.
• Non-Returnable Items: Certain items, such as custom products and sale items, may not be eligible for returns.

2. How to Initiate a Return

• Contact Us: Please email us at support@activesphere.store with your order number and reason for return.
• Return Authorization: We will send you instructions on how to return your items.

3. Refunds

• Refund Processing: Once we receive your returned items, we will process the refund within 7-10 business days.
• Refund Method: Refunds will be credited to the original payment method.

4. Return Shipping Costs

• Customer Responsibility: Unless the return is due to a mistake on our part, the customer is responsible for the return shipping